FAQ

1.Can I place order through the phone?

A:Sorry,we cann’t offer the phone order currently,you can place your order directly on our website or place order by sending us an email.

2.Could I check out with credit cards directly.

A:Yes,you can pay for by the credit card .

3.Could I cancel the order or change it?

A:If you want cancel the order or change it ,please contact us within 12 hours after placing your order, if we have shipped out your goods,we cann’t cancel it for you.

4.How long does the parcel arrive at the customer?

A:Generally speaking,it will take about 5-8 working days if everything goes smoothly.

5.How do I check my order status?

A: You can logon in to check your order status and get your tracking numbers.

6.I receive the product but there is something different with the declared one,is it the original one?

A:All of our products are original,may be there is a little different because of the printing and photographic errors,but the capsules are the same,please take it at ease.

7.Why should I need to introduce menubuy.com to your friends?

A:If your friend order from us,you can get points or gift certification.

8.Could I customize any Chinese product under menubuy.com’s help ?

A:The customization product must accord with the related law.

9.What should I do if the service representative isn’t online ?

A:You can leave the message on our website or send us email.(menubuy@hotmail.com)