Here are the rules to follow for your return:
You must request a return for refund within 30 days after the shipping date. No refunds after 30 days. Please contact with our service centre before your returning. If you receive the wrong product or a damaged product, please send it back to us and we will ship a replacement out to you free of charge. If you changed your mind and want to exchange the product for another one, we can do this with no problem. Because of our extremely low profit margins, we must charge you shipping for the second shipment. Just return the product back to us with a note asking for the exchange. Any fee or credit will be put on your credit card. If you want to return a product that you were unsatisfied with or changed your mind on. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.
menubuy.com reserves the right to refuse service if it does not comply with our return policy.
Return Policy for Refunds
Please include the following information: a note with your order number . Please note that all items for a refund must be returned in "as new" condition in the original packaging. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.
We cannot accept returns of certain items for a refund, including:
Any item that is returned more than 30 days after delivery.
Any product that has been opened.
Any item that is not in its original bottle or box.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
Customers are solely responsible for shipping any returned products to menubuy.com. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. menubuy.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear.